About

ABSTRACT

Currently, a tourist cannot get the desired information in an integrated way from both the humans and Web services, and much less the joint Austrian-Slovenian services. Typically, Slovenian or Austrian tourist office will provide only predefined national tours and not user-centric cross-border tours. As a consequence, tourists may miss locations they might be interested in visiting and tourist locations get less visits.

The goal of the project is to create a joint Austrian-Slovenian center - an ICT supported network of service providers and tourist offices, municipalities, tourists and citizens to enhance continuous cooperation between them. Thus, cross-border tourist exchange, collaboration and expertise transfer between providers will largely increase with respect to the current state.

The main project output will be the operational center with humans involved, having support of the following tools: Virtual assistant (providing automatic answering in natural language to the questions and performing services) according to demands from tourists, Communication service (ICT solution that will enable conversation between the tourists, virtual assistants, tourist information workers and local communities), Information sources (inclusion of existing information sources), Recommender system for tour planning, Network of tourist services and services from local communities. The system will help tourists better plan their cross-border visits, discover less popular sites that would otherwise be missed, stay longer and better satisfy their needs.

Local communities will easily offer local services and information to visitors, e.g. a tour might include visiting a specialized craftsman and boost selling local products. Tourist officers will get better access to tourists. Project provides the integration of virtual and human services from Austria and Slovenia with the uniform functionality - to provide most relevant information, attract the tourists, and prolong their stay.

PARTNERS

Jožef Stefan Institute is the most important research institute in Slovenia and is consistently ranked around 50th among research centres in Europe regarding European involvement. IJS employs about 1000 researchers and PhD students, participating currently in over 300 international projects.

The subjects concern production and control technologies, communication and computer technologies, knowledge technologies, biotechnologies, new materials, environmental technologies, nanotechnologies, and nuclear engineering.

The mission of the Jožef Stefan Institute is the accumulation - and dissemination - of knowledge at the frontiers of natural science and technology to the benefit of society at large through the pursuit of education, learning, research, and development of high technology at the highest international levels of excellence.

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The Institute for Software Technology is playing an active role within the international research community due to its participation in various foundational research projects (such as the Austrian Science Fund FWF, the Austrian Research Promotion Agency, FP6, FP7, Horizon 2020). The Institute focuses on areas such as test case generation, model-based testing, debugging and the use of AI techniques such as model-based diagnoses and recommender systems.

Due to its long-standing roots in the community (membership in program committees, regular contributions to top conferences such as FASE, ECAI, ASE), the Institute of Software Technology has excellent access to an international network of researchers and the scientific expertise in the listed areas. In the field of state of the art information systems in particular the expertise regarding intelligent systems and artificial intelligence, e.g., the application of non-monotonic reasoning and web recommendation systems are of relevance.

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Spotur is a public institution, established in 2009, with a view to carry out various tasks of public interest in the field of tourism, sports, youth and social programs in ​​the municipality of Slovenj Gradec. In the tourism scope, the institute is mainly focused on tasks related to the promotion of tourist offers in Slovenj Gradec and its surroundings, providing information to visitors and tourists, the development of new tourism products and programs that link together stakeholders in the tourism sector, providing strategic guidelines for tourism and organization of public events.

SPOTUR cooperates with several similar institutions in the area of Koroška, as well as in the wider region and is an important operational partner in the Regional Development Agency for Koroška (which operates under the auspices of the Regional Development Agency). SPOTUR was actively involved in several international projects, such as DUO Kunsthandwerk Anders ist normal / Drugačnost je normalna (AIN DJN), implemented under the program Slovenia - Austria in the previous programme period. The AIN DJN project dealt with the creation and promotion of tourist offers for persons with disabilities. The activities linked to tourist information providing of SPOTUR are conducted within the Tourist Information Centre (TIC), located in Slovenj Gradec. The TIC provides tourist information for Slovenj Gradec and its surroundings as well as for the entire Koroška region and other Slovenian regions.

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Združenje občin Slovenije is an interest association of slovenian municipalities with the status of representative of local interest, which was received with the publishing of constitutional act, statut and decision of Ministrstva RS za notranje zadeve in Official journal of RS nr. 97/2000.

ZOS works as information center, since it conveys information of current news from the area of local government to media and therefore raises public awareness about the importance of local government. The municipalities are informed about the work of the ZOS daily through the email and news posted on web pages of ZOS.

ZOS organizes seminars, consultations and other forms of education in order to train workers of Municipal administration and public companies, and provides other means with the goal of modernization and improving the level of professionality of workers in municipal administration and public companies.

ZOS promotes municipal administration that is close to the citizens, sustainable development of municipalities and regions, preservation of rural areas, renovation of industrial and urban centers, better cooperation of local communities with national and foreign businesses, improving the quality of life in rural areas as well as industrial and urban centers.

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The Graz Tourism and City Marketing Company is the official tourism-organisation of the City of Graz and was founded 1990. 52 % of the company are owned by the City of Graz, 24 % are in possession of the Graz Tourist Board. Since 1995 Graz Tourism operates the website in German, English and Italian. The site contains comprehensive touristic information. There are portals for the end-user, the press, for Congress Organisers as well as for the Travel Industry. Furthermore Graz Tourism operates the website www.regiongraz.at and services herewith also the surrounding region of the City of Graz.

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